Frequently Asked Questions
Do you have a call-out charge?
Quotations on new boilers and radiators usually (with few exceptions) do not carry a call-out charge and a price for the whole project is given to the customer. For repairs we charge a Diagnostics Charge of £60 which is credited back to the customer as the first hours labour when the repair is carried out (most repairs can be carried out within that first hour).
I need a new boiler. Do you charge me a call out to give me a quote on a new boiler ?
No. If you need a new boiler fitted we are happy to come to you home and give you a FREE quotation.
I want a radiator fitted in my home; will you charge me to have a look ?
No we are happy to come to your home to give you a price on fitting only or supply and fit you new radiator for you.
Do you take the old boiler/radiators away or do I pay for that extra?
We always take your old boiler away for recycling at no extra cost and make good of any mess at the end of a job
If you repair my boiler and a month later it breaks down again will you charge me £60 again?
No, any work carried out by us is guarantee for 1 year which includes any parts fitted that were supplied by us.
What is an annual service and why do I need it done?
It is very important that you get your boiler serviced each year. All manufacturers and Gas Safe register advises that it should be done. A service ensures that your gas boiler is safe and working correctly. You may also find that your Home Insurance Company insists on a boiler service for your yearly cover - check your policy for details.
My landlord asked me to call you to repair my boiler, do you invoice him?
If your landlord is an account customer with us or we have been instructed by him to await your call, we will not usually ask you for the payment.